Cancellation and Refund Policy

Article 1 (Purpose and Scope)

This policy sets out the criteria and procedures for payment cancellation, withdrawal of subscription, and refunds for digital content such as paid analysis reports provided by Faceinfo (hereinafter "Service"). Matters not covered here follow the Terms of Service and the Act on the Consumer Protection in Electronic Commerce.

Article 2 (Payment Methods)

Paid content is paid for through the payment gateway contracted by the Service using the method chosen by the user, such as a credit or debit card. The amount and product details can be reviewed on the checkout page.

Article 3 (Withdrawal of Subscription)

1. Users may request withdrawal of subscription within 7 days of the payment date.
2. However, under Article 17(2)5 of the Act on the Consumer Protection in Electronic Commerce, withdrawal is restricted once provision of the digital content has begun (that is, once report viewing has started).
3. The Service states the restrictions on withdrawal on the checkout page and begins providing the content only after obtaining the user's consent.
4. For reports composed of multiple parts, withdrawal remains possible for the parts that have not been viewed.

Article 4 (Refunds for Defective Service)

A full refund is given in the following cases regardless of whether the report was viewed.

• Payment completed but the report was not generated due to a system error
• The generated report differs materially from the product description shown at checkout
• The report cannot be viewed due to a technical defect attributable to the Service

In these cases the Service may cancel the payment as soon as it confirms the issue, without a separate request from the user.

Article 5 (How to Request a Refund)

To request a refund, contact customer support below with your order number, payment date and time, and the reason. We will inform you of the outcome within 3 business days of receipt.

Article 6 (Refund Processing Time)

1. Once a refund is confirmed, the Service requests cancellation from the payment gateway within 3 business days.
2. For card payments, the cancellation is reflected within 3–5 business days after approval, subject to the card issuer's policy.
3. Card charges already billed may be offset against the next billing cycle or refunded according to the issuer's settlement schedule.

Article 7 (Dispute Resolution)

If a dispute arises regarding a refund, the Service and the user shall consult in good faith. If no agreement is reached, the Act on the Consumer Protection in Electronic Commerce and the Consumer Dispute Resolution Standards shall apply, and the courts of the Republic of Korea shall have jurisdiction.